I might study this "Increase your employees’ psychological proximity to the customers." in the OKR context to act as a good Objective. May I borrow it for one of my LinkedIn posts? I'll do a backlink.
In many companies they classify employees as customer facing and non customer facing. I get it, but even the back office people can benefit from closer relationships with customers.
I might study this "Increase your employees’ psychological proximity to the customers." in the OKR context to act as a good Objective. May I borrow it for one of my LinkedIn posts? I'll do a backlink.
Yes, customer contact is important.
In many companies they classify employees as customer facing and non customer facing. I get it, but even the back office people can benefit from closer relationships with customers.